Free Tracked Shipping
You have 30 days from the day you receive your order to request a return. Items must be unused, in their original condition and packaging, with tags and proof of purchase.
Email hello@avoletti.com with your order number and the items you want to return. If your return is accepted we will send you the return address and instructions. Items sent back without requesting a return first cannot be accepted. For an exchange, return the item and place a new order.
You arrange and pay for return shipping. We do not provide prepaid return labels, and return postage is not refundable. Please use a tracked service and keep your proof of postage, as we cannot refund an item that does not reach us.
Please check your order when it arrives. If anything is faulty, damaged or not what you ordered, email hello@avoletti.com straight away with photos and we will put it right.
Almost everything can be returned on the same terms, including beauty and personal care products and anything bought on sale or at a discount. The only exceptions are gift cards and custom or personalised items.
If your order is shipped to the European Union you can cancel within 14 days of receiving it, for any reason. The same condition requirements apply.
Once we have received and inspected your return we will tell you whether it is approved. Approved refunds are returned to your original payment method within 10 business days. Your bank may take longer to post it. If more than 15 business days have passed since approval, email hello@avoletti.com.