Free Tracked Shipping
This Shipping Policy explains how we process, ship, and deliver orders placed on avoletti.com. It applies to all orders unless we have agreed otherwise with you in writing.
Order processing
Orders are processed within 1 business day. Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or a public holiday begin processing on the next business day. You will receive an order confirmation by email as soon as your order is placed.
Delivery times
Once processed, orders are delivered within 3 to 9 business days. Delivery estimates are not guaranteed, as transit depends on the destination country and the local carrier.
Shipping costs
Standard shipping is free on every order, to every destination we ship to. The only shipping method offered at checkout is Standard Shipping, at a cost of zero. There is no minimum order value to qualify, and we do not currently offer a paid express option.
Tracking
Every order ships with tracking. When your parcel is dispatched we send a shipping confirmation email containing your tracking number and a link to follow the parcel. Tracking can take a little time to show its first carrier scan after dispatch. If your tracking has not updated for several days, contact us at hello@avoletti.com with your order number.
Customs, duties and import taxes
Prices shown at checkout do not include import duties, customs charges, or taxes levied by the destination country, and we do not collect these at checkout. Where such charges apply, they are set by your local authorities and are payable by the recipient. If you are unsure whether charges apply to your country, please check with your local customs office before ordering.
Destinations
We ship worldwide. Some destinations may be unavailable where delivery is restricted by the carrier, by applicable sanctions, or by local law, and certain individual products cannot be shipped to some countries because of local regulations. If we are unable to ship to your address, we will contact you and refund your order in full.
Changing your delivery address
If you need to change your delivery address, email hello@avoletti.com as soon as possible and include your order number. We can usually update the address while the order is still processing. Once an order has been dispatched, the address cannot be changed.
Delays
Delivery can be affected by customs inspections, carrier backlogs, severe weather, industrial action, and incomplete or incorrect addresses. These circumstances are outside our control. If your order has passed its estimated delivery window, contact us at hello@avoletti.com with your order number and we will follow it up with the carrier on your behalf.
Lost or damaged parcels
If your parcel arrives damaged, or tracking shows it as delivered but you have not received it, contact us at hello@avoletti.com within 30 days of the expected delivery date. Please include your order number, and for damage please attach photographs of the item and its packaging. We will open a claim with the carrier and resolve the matter by resending your order or refunding you. Our Shipping Protection Policy explains how we handle carrier claims in more detail.
Returns
Delivery and returns are handled separately. For returns, exchanges, and refunds, please see our Refund Policy.
Contact us
One Way Trigger Ventures LLC, trading as Avoletti
4008 Laramie St, Suite E, Cheyenne, WY 82001, United States
Email: hello@avoletti.com
This policy should be read together with our Refund Policy and our Terms of Service.